Web Browsers and the OnQ Portal

 

Why do I need to update my browser to access the OnQ Portal?

The OnQ Portal was built using modern software technology that is not compatible with older web browsers.  Older browsers, including Internet Explorer (IE) 7 and 8 do not recognize the modern software and so the OnQ portal is largely invisible to anyone using them to surf the web. Internet Explorer 9 recognizes the OnQ portal, meaning you can login and navigate the portal; however, your ability to conduct work in the portal will be limited. For example, IE 9 users cannot submit documents via the portal.

The new OnQ software works well with modern browser’s and will allow us to keep adding new features that make it easier for you to access and manage study documents.  In addition, modern browsers are more secure.  Modern browsers are continuously updated to address known vulnerabilities and prevent others from surreptitiously accessing your data or causing other harm.  (back to top)

What do I do if my company won’t let me upgrade my browser?

If your company uses an older browser to access legacy internal systems, you may not be able to upgrade your browser.  This is common, even within large corporations, when an older version of Internet Explorer is used to access a corporate database that was implemented some years ago.

If this is your situation, we recommend that you download and install a modern browser for use when accessing the OnQ Portal.  This will allow you to continue using your current browser to access your company’s internal systems.

We have found that when our customers have explained why they needed an additional browser,  IT support staff have been more than happy to approve and install a second browser to their computer workstations.

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Can I keep my default browser?

If you prefer, you may continue to use your current older browser (such as Internet Explorer 7, 8, or 9) as your default browser for surfing the web or accessing internal systems.  To do so, we suggest asking your company’s IT support staff to keep your current default browser settings when they install a modern browser for use on your work station.  This will allow you to continue using your current browser to access your company’s internal systems.

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What web browsers work with the OnQ Portal?

The OnQ portal is designed to work with current versions of the five main browsers:

  • Internet Explorer (versions 10 & 11)
  • Google Chrome
  • Mozilla Firefox
  • Apple’s Safari
  • Microsoft Edge

We have provided instructions for updating Internet Explorer, as well as Chrome and Firefox.

Both Chrome and Firefox automatically update their software on a regular basis, so if you are using one of these browsers you most likely have a current version installed on your machine. (back to top)

How can I tell which version  of Internet Explorer I’m using?

The OnQ Portal works with Internet Explorer versions 10 and 11.  The images below show how to identify which version of Internet Explorer is running on your computer.

Note: The steps to find the version of Mozilla Firefox on your computer are essentially the same as shown below.  You can follow the steps here to identify the version of Google Chrome on your computer .

1) Click “Help” and then “About Internet Explorer.”

browser-version-1

 

 

2) A pop-up box displays your browser version:

browser-version-2

 

 

 

 

 

 

 

 

 

 

Is your browser up to date?

If you are using Internet Explorer 10 or IE11, your browser is fully compatible with the OnQ Portal.  If you are using IE7, 8, or 9 then you must update your browser or download & install another browser before accessing the OnQ Portal.

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How do I update Internet Explorer to a current version?

The OnQ Portal is fully compatible with Internet Explorer (IE) 10 and 11.  These instructions explain how to update to IE 11.  If you need to update to IE 10, please contact your IT administrator for assistance.

To update IE, please visit: http://windows.microsoft.com/en-us/internet-explorer/download-ie
Note: You may be prompted to enter an administrator password during installation of the IE 11 file.  If so, please contact your network administrator or IT support staff for assistance. Additionally, you may need to restart your computer to finish the installation.

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How do I download and install a browser other than Internet Explorer?

The OnQ Portal is fully compatible with Internet Explorer (IE) versions 10 and 11, as well as current versions of Google Chrome, Mozilla Firefox, Safari, and Opera .  The instructions below explain how to install web browsers other than internet explorer. . .

Installing Mozilla Firefox

Installing Google Chrome

Installing Mozilla Firefox

Firefox is the third most popular web browser in use today. Follow these steps to install Firefox:

1) Visit the Firefox download page

2) Click the green “Free Download” button. Download Firefox

 

 

 

 

 

 

 

 

3) Click the “Run” button in the popup window.  Your download should begin automatically; however, it may take a couple minutes to start.

Download Firefox-click-run

 

 

 

 

 

 

 

 

 

Note: If the above file dialog box does not appear check Internet Explorer’s menu for the warning pictured below. Click on the yellow warning and then select “Download File.”

Download Firefox-IE warning-1

 

 

 

Download Firefox-IE warning-2

 

 

 

4) Internet explorer may ask you if you want to run this software.    You do, so click the “Run” button. Download Firefox-IE warning-3

 

 

 

 

 

 

 

Note: You may be prompted for an administrator password.  If you do not have administrative privileges, please  contact your IT support team for assistance.

5) Once installed.  The Firefox setup wizard will launch.  Simply follow the steps shown in the setup wizard.

Download Firefox-Setup-Wizard

 

 

 

 

 

 

 

 

 

 

 

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Installing Google Chrome
Chrome is the second most popular web browser in use today. Follow these steps to install Chrome:

1) Visit the Chrome download page.

2) Click the blue “Download Chrome” button.

chrome

 

3) Click the blue “Accept and Install” button in the popup window. Your download should begin automatically; however, it may take a couple minutes to start.

Download Chrome-tos

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4) Chrome should automatically begin installing on your computer.

Note: You may be prompted for an administrator password.  If you do not have administrative privileges, please contact your IT support team for assistance.